TERMS & CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of www.mackaymowandmore.com.au (the “Site”), which is operated by AIIINVESTMENTS Pty Ltd (ABN: 28 612 429 562).

By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Mackay Mow & More and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and any other elements that contribute to the composition of our Site.

Limitations of Liability

Mackay Mow & More and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees, arising from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Mackay Mow & More and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses, including legal fees, arising out of your use of our Site or your violation of these Terms and Conditions.

Goods and Services Tax

If GST (Goods and  Services) Tax is imposed on any supply made by us through mackaymow&more.au or the Site, you must pay to us, in addition to any consideration payable or to be provided by you for this supply, an additional amount for the supply calculated by multiplying the prevailing GST rate by the consideration for the relevant supply payable or to be provided (without any deduction or set off) by you under any other clause in these Terms and Conditions. Any amount payable by you is payable on demand by us, whether such demand is made by an invoice or otherwise.

Refund's

Please be advised that Mackay Mow & More does not offer refunds. However, If there is any issues or concerns or you feel job has not been completed to our high standards, please contact us immediately at info@mackaymowandmore.com.au. Quality is our top priority, and we will return as soon as possible to address any issues or rectify any incomplete work.

Payment

Upon completion of a job, a tax invoice will be sent via email and SMS. Please note that payment is strictly required upon completion for all residential properties. For all approved jobs valued at $200 or more, a 50% deposit is required. Additionally, all one-off jobs and bond exit cleans require upfront payment on the day of the crew's arrival. For ongoing government or commercial contracts, 14 or 30-day payment terms can be arranged prior to the acceptance of a quote.

Late Payments

We understand that payments can sometimes be overlooked. To help you stay on track, our process for overdue accounts is as follows:

- 3 Days Past Due: We will send a reminder via SMS and/or email requesting payment at your earliest convienience.

- 7 Days Past Due: A second reminder will be sent via SMS and/or email.

- 14 Days Past Due: A 10% late payment fee will be applied, and you will receive an updated invoice.

- 45 Days Past Due: An additional 20% late payment fee will be applied, and an updated invoice will be sent.

- 90 Days Past Due: The outstanding debt will be referred to a debt collection agency.

We will endeavor to contact you throughout this process to help you avoid incurring these late fees.

Cancellation or Rescheduling Services

Please be advised that we require at least 24 hours' notice to reschedule your regular service. Because we provide advance notice of our arrival via SMS, a call-out fee will be charged if our team arrives on-site and the service is cancelled without prior notification.

Regarding the wet season, please note that we are unable to reschedule services during this period. Due to rapid growth, it becomes difficult to maintain the lawns effectively if a scheduled service is missed.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.

Severability

If any provision within these Terms and Conditions is found to be inconsistent or invalid under applicable laws, that provision will be deemed void and removed. All other provisions will remain unaffected, and the remainder of these Terms and Conditions will continue to be valid and enforceable.

Changes

These Terms and Conditions may be amended from time to time to maintain legal compliance and reflect changes to our operations or user expectations. When amendments are made, we will update the "Last Updated" date at the top of this page, and the changes will be effective immediately upon posting.

We recommend that you periodically review these Terms and Conditions to stay informed of any updates. We may also notify users of significant changes via email when necessary.

Contact Details

Please contact us via email at info@mackaymowandmore.com.au if you have any questions or concerns.